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Grant Dixon

Keeping IT Simple

call us: 0330 999 0991 | enquiries@grantdixon.co.uk

Problem Mitel 3300 VOIP Communications system. Over many months sporadic instances of dropped calls or calls going silent during the call was causing frustration to the call participants and detriment to the business. Numerous investigations and continued solution attempts by the phone system supplier and SIP provider failed to identify and fix the dropped call and silence problems. Our Solution As the majority of call completed without problem and issues presented themselves occasionally, and at the most inappropriate times, this was not an easy problem to solve. Another approach was called for to try and solve the issues. Here’s how the solution enfolded. Researched the configuration, routing and network requirements of the Mitel Phone System and reconfigured the routing and parameters of the phone system and reconfigured routing on the company Firewall creating specific routes for the phone system to finally eliminate the constant problems with dropped calls and silences which plagued the system. The changes also enabled some of the functionality (Teleworker and Collaboration) to work that had previously not worked.

Case Studies

Grant Dixon

Keeping IT Simple

enquiries@grantdixon.co.uk

call us on: 0330 999 0991

Cybersecurity is a people problem.

Not just a technology problem.

Simply down-to-earth no-nonsense advice Contact Daniel 0330 999 0991 enquiries@grantdixon.co.uk

Looking for a fresh perspective A breath of fresh air? Want to make your IT work for YOU? See how we can make a difference Contact Grant Dixon today

 Information Risk Assessment We delve into a 99- point NIST-based assessment that dives deep into your security policies, corporate structure, training and network infrastructure. We create a dialogue with your employees to understand how your business generates revenue, the assets it holds or has access to and how employees’ actions are governed. 

 Penetration Testing We test your business’ networks and assess your physical locations to determine the exploitable vulnerabilities. In the reporting, we provide recommendations on how to mitigate any discovered vulnerabilities that include your people, business processes, and technology. 

 Phishing Phishing attacks have become highly sophisticated, and your employees are the first line of defense – they need to know what a phishing attack looks like. We imitate a sophisticated phishing attack to test your employees, then follow up with training to keep them sharp. 

 War Gaming How do you know your disaster response plan will be effective? We build scenarios with your key stakeholders and then test them in a simulation with your staff. Layer 8 Security has experience in testing disaster plans for the Pentagon, defense industry, Fortune 1000 companies, and small to medium-sized businesses. 